07-06-2022 12:19 PM
If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:
You can find your order number in the confirmation email or text that was sent to you after you completed your order.
If you’re having problems with the order number, check you’re using the email address or phone number that you gave use when you placed the order.
If you still have problems, call us on 150 to confirm your order number is correct.
SIM orders will arrive within 3-5 working days.
For other orders, once we’ve received your items from the manufacturer we do our best to get them to you within 24 hours.
You’ll get a text from our delivery partner DPD the day before your order is scheduled to be delivered.
If you’ve chosen to have your order sent to an EE store the process is the same. You’ll need to bring a valid form of ID with you when you pick it up.
For a DPD home delivery you’ll need one of the following:
Photographic |
Passport |
International ID card |
To collect from an EE store you’ll need to bring:
The card you paid with |
The email confirmation of your order |
A valid form of ID (a passport or photo driving licence) |
If the order tracker doesn’t show a delivery date
Sometimes we can’t accurately predict the delivery date of your order. This can happen when your order is a new product or is in very high demand.
If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes.
You can use the DPD app to rearrange your delivery in advance if the proposed time isn’t convenient.
If you miss your delivery the DPD driver will leave a card so you can arrange another delivery.
If a family member at your address has a valid form of ID and the same surname as you, they’ll be able to sign for your order.
You can find more information about orders and delivery on our Help site.
27-10-2022 05:38 PM
Thanks @Ozzy84
That model is on back order. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.
James
27-10-2022 05:39 PM
Ok, thanks James appreciated.
27-10-2022 05:42 PM
No problem @Ozzy84 🙂
James
27-10-2022 06:22 PM
How comes everytime I try to track my sims order, I get " sorry we can't do that" basically that message.
27-10-2022 06:24 PM
Hi @Cazwitch,
Welcome to the EE Community. 🙂
SIM cards are sent by standard post, so aren't trackable. You should receive it within 2-5 working days.
Hope this helps.
James
27-10-2022 06:26 PM
Appreciate your super fast reply. Its been 8 day's now. I've had regular post. I've called number's provided. I was just wondering should I wait longer? Or would you recommend doing another order?
Kind regards
27-10-2022 06:29 PM
Hi @Cazwitch,
I'd recommend contacting Customer Care so a member of the team can check the status of your order.
They'll be happy to help. 🙂
James
24-11-2022 10:03 AM
Had a message on 20th saying phone had been dispatched. No phone and when I enter the order no in the tracking form it works, but says there is no tracking info available - but not to worry and dpd will be in touch. But a complete dead end and no idea on timescales. I suspect my order is lost but no way to escalate. Help!
24-11-2022 10:31 AM
Hi @Poppy52
Thanks for coming here 🙂
I'd recommend downloading the DPD app which will notify you as soon as they schedule your delivery.
Leanne.
24-11-2022 10:49 AM
Hi. Thanks for replying. However my problem is that dpd have had my parcel for 4 days already with no notification or tracking info. That suggests it is lost in the system……how do I get this looked into. I have no DPD info only and ee email telling me it has been dispatched (and help info suggests that usually means I will receive it within 24 hours).