No update on new phone

[Dojo92]

Ordered the iPhone pro max last week and wasn’t notified on a back order of phones or that particular model/colour wasn’t available so wanting to know how long I’ll be waiting.

[Schockwave · Accepted solution]

Hello @Dojo92 ,

Welcome to the community,

If it is the IPhone pro max 17, then there is a wait, as they are very popular and  EE have to wait for Apple to replenish them, unfortunately, this happens every year.

What colour and storage size did you order? Maybe one of community staff can take a look to give you an idea, but have read in other threads, that the silver and orange ones will be available within 28 days, but could be sooner.

[Chris_S]

Hi @Dojo92 

As @shockwave mentioned, If you let me know the colour and memory size, I can check to see what the estimated wait time will be for your phone.

Chris S

[Dojo92]

Hi @Chris_S 

It’s the cosmic orange and 256gb model 

thanks 

[Chris_S]

Thanks for letting me know @Dojo92 

Great choice of colour there! The Orange iPhone 17 Pro Max looks amazing.

I've had a look at our stock list, and if you ordered your phone last week, there's an estimated wait time of around 28 days for the phone to arrive.

Chris S

[Leaheloise]

Is it a 28 day wait from the day we placed the orders?

[Chris_S]

Hi @Leaheloise 

It depends on the date that you placed the order, as well as the model, memory size and colour.

Have you also ordered the iPhone 17 Pro Max 256gb in Orange?

Chris S?

[Leaheloise]

Hello,

no i ordered the 17 pro max in silver 256GB on 30/09

[Chris_S]

Thank you @Leaheloise 

I've just checked our stock pages, and it's stating the phone will take around 28 days from your order date.

Chris S

[Leaheloise]

Hi,

I have had a new update on my tracking saying that my order is on track but no estimate delivery date still. What does this mean?

Thanks