No new phone but charged for it.

Beccurts · ‎30-06-2023

Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent.

Know I'm an idiot for being a loyal customer these days but why EE? Just a sorry and we will sort it out is much better than a straight lie.

Just wow.

Katie_B · ‎30-06-2023

Hi @Beccurts.

Thanks for confirming.

I can see this phone is available to order and to expect despatch within 7 days.

As James has mentioned as soon as your phone has been despatched you will be notified with some tracking information.

Katie

View solution in original post

Northerner · ‎30-06-2023

Hi @Beccurts

Have you checked the DPD tracker. Have you received a text from DPD?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Beccurts · ‎30-06-2023

Rang help desk yesterday. Ensured phone out for delivery. Enter number into dpd tracker not reconised .

Same thing today. So what do I do?

James_B · ‎30-06-2023

Have you received a delivery notification from DPD @Beccurts?

James

Beccurts · ‎30-06-2023

Hi Northerner

Yes for the DPD tracker and no for the Text.

Thanks for helping

Beccurts · ‎30-06-2023

Hi James, No bud

James_B · ‎30-06-2023

Hi @Beccurts,

You should have received a DPD tracking number via text if your phone has been dispatched.

Which phone did you order?

James

Beccurts · ‎30-06-2023

s22 Bud, paid 70 for privalage

James_B · ‎30-06-2023

Which colour and storage size @Beccurts?

James

Beccurts · ‎30-06-2023

Hi James

128Gb Pink Gold