No new phone but charged for it.

[Beccurts]

Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent.

Know I'm an idiot for being a loyal customer these days but why EE? Just a sorry and we will sort it out is much better than a straight lie.

Just wow.

[Katie_B · Accepted solution]

Hi @Beccurts. 

Thanks for confirming. 

I can see this phone is available to order and to expect despatch within 7 days. 

As James has mentioned as soon as your phone has been despatched you will be notified with some tracking information. 

Katie