No new phone but charged for it.

Beccurts · ‎30-06-2023

Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent.

Know I'm an idiot for being a loyal customer these days but why EE? Just a sorry and we will sort it out is much better than a straight lie.

Just wow.

Katie_B · ‎30-06-2023

Hi @Beccurts.

Thanks for confirming.

I can see this phone is available to order and to expect despatch within 7 days.

As James has mentioned as soon as your phone has been despatched you will be notified with some tracking information.

Katie

View solution in original post

Northerner · ‎30-06-2023

Hi @Beccurts

Have you checked the DPD tracker. Have you received a text from DPD?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Beccurts · ‎30-06-2023

Rang help desk yesterday. Ensured phone out for delivery. Enter number into dpd tracker not reconised .

Same thing today. So what do I do?

James_B · ‎30-06-2023

Have you received a delivery notification from DPD @Beccurts?

James

Beccurts · ‎30-06-2023

Hi Northerner

Yes for the DPD tracker and no for the Text.

Thanks for helping

Beccurts · ‎30-06-2023

Hi James, No bud

James_B · ‎30-06-2023

Hi @Beccurts,

You should have received a DPD tracking number via text if your phone has been dispatched.

Which phone did you order?

James

Beccurts · ‎30-06-2023

s22 Bud, paid 70 for privalage

James_B · ‎30-06-2023

Which colour and storage size @Beccurts?

James

Beccurts · ‎30-06-2023

Hi James

128Gb Pink Gold