No new confirmation email

[Jake_Vidad]

I recently ordered an iPhone 14 pro online which I got confirmation for and then got a call from your customer service team to look into better deals etc. I had ordered a different contract over the phone and cancelling the one have done online. However, I did not receive any new emails confirming the new order.

[Chris_B]

@Jake_Vidad  Are you sure it was EE who called you ?  I’ve never known EE to call and to see if you can get a better deal after you have upgraded. 

did you give any private information over the phone like passwords ?   If you did it would be highly recommend you call customer services about this. 

[Jake_Vidad]

@Chris_B Hi yes, I'm quite certain it was a member of EE and I'm not insecure about anything given over the phone because I didn't give anything personal like passwords or bank details and details were confirmed to me rather than me confirming details to the caller.

[Jake_Vidad · Accepted solution]

Hi, @Chris_B ive just double checked and it looks like I've received my confirmation via text. sorry for any disturbance.

[katherine281]

i have just placed an order online for a contract phone and they have taken the £30 upfront cost but ive not received any confirmation email from them 

[Christopher_G]

Hi @katherine281 

Welcome to the community.

How did you order? Have you checked your spam/junk folder?

Chris