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Leewj12
Established Contributor
Established Contributor

‎19-10-2025 02:31 PM

I ordered the iPhone 17 pro max ten days ago and since then I have received an email of acknowledgement and the ee finance agreement email. I have had the upfront cost charged on bank which was expected but extremely disappointed about communication for confirmation and delivery. I have already phoned and emailed just to receive no help.  What can I do.

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Chris_S
EE Community Support Team
In response to Leewj12

‎28-10-2025 12:46 PM

Thank you @Leewj12 

We'd not be able to provide a delivery tracking reference to you until your order has been passed to our couriers.

I can see you spoke with a colleague earlier in this thread, and they informed you that our tracker states more than 28 days from when you ordered the device.

That would mean that we'd be looking at a date after the 9th of November for the delivery.

Chris 

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Leewj12
Established Contributor
Established Contributor
In response to Chris_S

‎28-10-2025 12:53 PM

28 days would be the 6th no? Still doesnt explain why i have had no confirmation

 
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Leewj12
Established Contributor
Established Contributor
In response to Leewj12

‎28-10-2025 01:14 PM

I'm just off the phone and was told 21 days

 
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