No confirmation email

[Hc151]

Hello 

I upgraded to a sim only contract and I have not recieved any confirmation email.

i do have the order number from when i made it because I screenshotted it but the tracking doesn’t work not sure what to do if anyone can help and I ordered it Sunday. 

thanks 

[Katie_B]

Hi @Hc151. 

Have you moved to a SIM Only contract from pay as you go?

Speak soon, 

Katie

[Hc151]

No I moved from pay monthly mobile and I’ve upgraded to sim only

[Katie_B]

Thanks for confirming @Hc151. 

In this case you won't receive a new SIM, the services on your current SIM will be changed. 

When you log in to your EE account online does your new plan show?

Katie

[Hc151]

No not yet it just says upgrade will show at a later date and my contract doesn’t end till 12 December so maybe show up then?

[Christopher_G]

Yes, the new plan will take effect when your current plan ends, @Hc151. 🙂

Chris

[Hc151]

Thank you very much appreciate it 😁👍🏼