No confirmation email
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06-12-2023 11:47 AM
Hello
I upgraded to a sim only contract and I have not recieved any confirmation email.
i do have the order number from when i made it because I screenshotted it but the tracking doesn’t work not sure what to do if anyone can help and I ordered it Sunday.
thanks
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06-12-2023 01:26 PM - edited 06-12-2023 01:27 PM
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06-12-2023 02:30 PM
No I moved from pay monthly mobile and I’ve upgraded to sim only
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06-12-2023 02:33 PM
Thanks for confirming @Hc151.
In this case you won't receive a new SIM, the services on your current SIM will be changed.
When you log in to your EE account online does your new plan show?
Katie
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06-12-2023 05:01 PM
No not yet it just says upgrade will show at a later date and my contract doesn’t end till 12 December so maybe show up then?
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06-12-2023 06:00 PM
Yes, the new plan will take effect when your current plan ends, @Hc151. 🙂
Chris
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06-12-2023 06:08 PM
Thank you very much appreciate it 😁👍🏼

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