Hi, I've had my iPhone 13pro for over 4 years and my sim only plan has been out of contract for nearly two years.
I thought I would treat myself to a new phone and sim deal ! (all in one) as per usual my sim only price has crept up to way beyond what they offer now.
On the website I sorted a nice deal on a new iPhone and added my new sim deal ( cheap as I don't use loads of data or need speed)
After trying to check out in the basket it asks for my pac code. Then it suggests I am leaving ee so contact them . I've been with ee since 2006 !!!! .
After contacting them through there text port I ended with a guy trying to sell me a deal. I just wonted to complete my basket purchase. He did eventually suggest I had picked a bundle that was an add on to my existing sim ( I don't need my existing out of contract sim if I'm renewing) When I log on to try and purchase a new phone and sim or just a sim only contract and try and add it to my basket and apply my pac code to keep my number it will not let me go any further, just says my pac code says I'm leaving ee contact them.
When I log on to ee now its suggest there is no upgrades available for me and I may be due an upgrade soon 😞 . Its all a bit odd to me but I'm sure some helpful person might be able to shed light on the trivial problem I have of trying to buy a new phone from ee. To be honest my old I phone is fine so I might just keep it. It seems odd I'm not allowed to buy a new phone/sim or both from the website as an old existing customer out of any form of contract.
