15-10-2024 08:52 AM
Hi I ordered a new last Tuesday which on 7 day despatch but had no email so I can't track the order through ee
15-10-2024 11:26 AM
Hi @Chris19876
Welcome to the community.
It is great to hear that you have ordered a new phone. What did you go for?
Did you get any confirmation when you placed the order?
Was it ordered online or over the phone?
Michael
15-10-2024 12:43 PM
15-10-2024 12:51 PM
Thanks @Chris19876
If you didn't get the confirmation email, I'd recommend speaking to our customer service guides so they can check the order for you.
If it is on the way, they'll be able to give you the tracking number, but if it hasn't been despatched yet, they can give you the order number so you can track the progress.
Michael