New phone order

BL24
Explorer

‎12-08-2024 08:21 PM

I ordered a new phone nearly 2 weeks ago, the website stated it was in stock and i could receive it fairly quickly. yet i am still waiting for even a text from DPD. i only have an order confirmation to my email
I have tried calling up the sales team and there is not an option to assist with orders or tracking.
Is there any way i am able to get an update regarding my order?

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎12-08-2024 08:32 PM

Hi @BL24 

You can track your order here:

https://ee.co.uk/help/contact-ee/track-order

Alternatively call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
BL24
Explorer
In response to Northerner

‎12-08-2024 08:45 PM

Ive tried using the track order function on the website. Its been marked as dispatched for over a week now. ive had no delivery updates regarding the package, No emails or Texts

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Rach_H
EE Community Support Team
In response to BL24

‎13-08-2024 09:00 AM

Hi @BL24,

I've popped you through a Private Message, so we can help you get this sorted.

Rach

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