Welcome to the EE Community @Robertsonkayp
Sorry to hear your first application was declined.
The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.
As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.
Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.
As you're first order failed due to issues with your card, a repeated order may have the same problem, which will match why you see an error when you try to track online.
Please check your junk/spam folder if you've received a follow-up email with an update on your order.
If you've not received any follow-up email you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your second order went through successfully.
The team can discuss the reasons why it couldn't be processed, and what additional information we need to manually complete it for you. They can then issue you the tracking
Ali
