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New order help!!!

Robertsonkayp
Explorer

‎09-06-2026 04:34 PM

I ordered a new Samsung paid the £30 and received a text the next day sayong order was cancelled due to issues with my card however the money had already left my bank and I am yet to have it refunded. I then reordered the phone paid another £30 and have had the emails for order but nothing since. How long is it usually for the miney to go back into your account and also how long until you hear regarding phone delivery etc as tracking says there's a problem and there is nothing on my account anywhere regarding the order. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-06-2026 05:14 PM

The money should be showing at your bank as "Pending" & that should be removed within a few days when EE fail to take it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Robertsonkayp
Explorer
In response to XRaySpeX

‎09-06-2026 05:54 PM

Thank you. 

Don't suppose you have any idea how long it takes to process the order etc and actually receive the phone? 

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