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New customer - Possible eSim activation due to Royal Mail strike?

guesstemblor
Investigator
Investigator

‎30-11-2022 11:06 AM

I recently joined EE and because of Royal Mail strikes, I will need to wait for the sim to arrive a week late. Is it possible to activate my account via eSim instead and to port in an existing number? I do not have the mobile number but have the account number. Thanks.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎30-11-2022 01:37 PM

Hi @guesstemblor

Welcome to the community.

Do you live near an EE Store?

Chris

0 Helpful
guesstemblor
Investigator
Investigator
In response to Christopher_G

‎30-11-2022 02:33 PM

Hi @Christopher_G , unfortunately I won't have time to go to any EE Store as I will work until after closing time.

0 Helpful
Christopher_G
EE Community Support Team
In response to guesstemblor

‎30-11-2022 03:04 PM

OK, thanks @guesstemblor.

Have a chat with our Mobile Care team, they will be able to check how your account is set up to see if you're able to get one another way.

Chris