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New Phone hasnt arrived

Tillysands07
Investigator
Investigator

Im a new customer withh EE and I brought the new nothing 3 phone it was meant to arrive on the 21st July and it still hasn't arrived 😞 I called up the team and they said they would send another email but it hasn't come through i was wondering if anyone could help me with my problem 

Thank you 🙂

 

1 SOLUTION

Accepted Solutions
Ritu_D
EE Community Support Team

Thank you @Tillysands07 

I have checked the stock and it advises the phone will be dispatched within 3 days. If you ordered over the phone that would be 3 days from the date the order is confirmed with the digital sales team. 

Just to be certain I would definitely recommend giving the team a call to confirm everything for you. 

Let me know how you get on. 

Thanks 

Ritu 

View solution in original post

6 REPLIES 6
Ritu_D
EE Community Support Team

Good morning @Tillysands07 

Welcome to the community. 

I am sorry to hear you are experiencing these issues with your new order. 

Have you been able to check your spam/junk mail to see if the email confirmation is in there. 

When you spoke to the customer service team did they give you a estimated delivery date? 

Thanks 

Ritu 

Tillysands07
Investigator
Investigator

I have checked my junk mail/ spam but there isn't anything there 

When i called they said that I would be getting another conformation email but there hasn't been one. They didnt say anything about when my phone would arrive either. I would just like to know if everything is still going through with my order 🙂

Thank you for responding 

Ritu_D
EE Community Support Team

Thanks for getting back to me so quickly @Tillysands07 

I don't have account access here on the community, but if you can tell me the make, model and colour of the handset you ordered I can check on stock levels for expected delivery times. 

I would also suggest you Contact Us again to get clarification on your order too.

Ritu 

Yes of course

I got the nothing phone 3, white it said it should have been delivered on Monday

Thank you for your help I will try and contact your services again 

 

Ritu_D
EE Community Support Team

Thank you @Tillysands07 

I have checked the stock and it advises the phone will be dispatched within 3 days. If you ordered over the phone that would be 3 days from the date the order is confirmed with the digital sales team. 

Just to be certain I would definitely recommend giving the team a call to confirm everything for you. 

Let me know how you get on. 

Thanks 

Ritu 

Hey

I did end up calling and they said it would be dispatched on the Friday but it has still yet to be dispatched we will try calling again tomorrow to see if something else has been going on but I dont know how we can do anything else 

Thank you for your help

Tilly