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Community Activity
Mobile internet works slowly or doesnt work at all
Hi all,since las t friday my mobile internet works very slowly or doesnt work at my work place. Signal is good and it was workling absolutely fine before last friday. Am having nearly 100gb to use on data. Restarted phone and settings. Still very wea...
New SIM for 5g
I live in a 5g area and I'm awaiting a new 5g phone any day soon.The SIM I have in my phone at present is over 7 years old. I'm on a pay monthly package.Will I need a new SIM to benefit from 5g on the new phone?
Coverage in the Isle of Dogs
Update: 28 February 2025 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed...
Resolved! EE TV Pro
Hello,I had a engineer come out Yesterday and install my full fibre broadband to my home. He connected up my router and i am getting the expected download and upload speed. The issue i am currently facing is with my EE TV Pro Box. When i turn it on i...
Trouble with login on to Netflix and now tv can’t get on to none of them
Signed up to EE tv but I have tried and tried to login to them but when I go through the process it takes me a Netflix's website and they ask me for payment details
Resolved! Upgrade - but can’t get eSIM
I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option av...
Changing TV packages
Does anybody know how it works when changing TV packages does the change happen instantly or is it on at the end of the next month as I can’t find any information on this?
Ongoing roaming issues in EU
I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...
Late payment 2 days
Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...
Upfront payments not being refunded
On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...
