Pre-order day felt slightly better this year but…
My wife did her order online within about 15 minutes of 1PM and was sat there very happy with herself while I struggled on.
She had to pay £100 upfront as this was before the 1 year mark. In reality pre-order day was 364-days after last pre-order day. I on the other hand was asked for £300! I put this down to me upgrading a 1TB 15PM to the same for 16PM. Her PM was the 256GB version, and her 16 PM, delivered yesterday btw, was the 256GB.
So I had a phone call in play, + an order ready to purchase online, + the online chat going, the later being how I ordered my 16PM. I really would have preferred to speak to someone because of the £300, but in the end I paid the £300 so at least I could get the 16PM on release day. How disappointed was I… very!!
My wife had the same email that we both had last pre-order day that stated there was a problem with her order, which was just a little deflating for her, and now I had my order in place. She had to wait over an hour to speak to someone but then did and the order was completed, and evidenced by the arrival of the device yesterday, was really completed.
Having read this thread and. some of the horror stories on here where orders were taken then mysteriously disappeared for the customer to be told they were now at the back of the queue fills me with dread. Do I make that call to only be filled with regret from what EE Customer Support tell me, or do I just sit there and watch the order tracker fail to get past first base?
Well I am not going to do that so I will just have to man up and call EE with fingers-crossed.
I did this last year by the way, several times, and each agent had a different excuse as to why the 15 PM was delayed. In fact I think this has happened on several previous occasions.
