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I order new phone by monthly emi it's not placed yet

Sajnasalim
Visitor

‎30-06-2026 09:26 PM

 
0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-06-2026 09:37 PM

Hi @Sajnasalim 

Have you checked EE order tracking: https://ee.co.uk/orders

If this doesn't work then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Michael_D
EE Community Support Team

‎01-07-2026 08:58 AM

Hi @Sajnasalim 

Welcome to the community.

When did you place the order? Once you order on the website, it can take a little bit of time for it to be processed.

If you also let me know which model you ordered, including colour and storage size, I can check the stock to see if there are any delays.

Michael

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