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I never received an order confirmation e-mail for my galaxy Fold 4

Jackson10v
Visitor

Hi, I never received an order confirmation e-mail for my galaxy Fold 4, and i am having a hard time finding any concrete info to show Samsung regarding my order date to comply with there free buds promo for pre ordering the Fold 4.

I received the phone on August 26th and have a despatch date on invoice of Aug 23rd but no order date. I defo do NOT have an order confirmation email or text which shows my order details. All i got on Aug 17th was a text confirming a change of address request, which was not asked for but resolved over the phone

How do i prove to Samsung that i pre ordered the phone on the 17th Aug like i did.. Thanks, Danny

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Jackson10v

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to send you a proof of purchase document by email. This will have the original order date on it.

Chris