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XKO Your order is being processed

Maclark10
Explorer

‎07-09-2022 06:40 PM

Hey,

I hope someone will be able to help. 
I applied for an upgrade and received as above in the subject line 

your order is being processed with and xko order ref. 
seems to have been stuck there for a few hours now I was under the impression that as the device is in stock it wouldn’t take too long 

many help would be great 

thanks Matt 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-09-2022 08:01 PM

@Maclark10  you placed an order and that order has to be processed you will not be the only person who’s placed an order for a device.     Doesn’t matter if it says it’s in stock. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Maclark10
Explorer
In response to Chris_B

‎08-09-2022 04:01 AM

Thanks Chris, was concerned as my previous attempt to gain a pay monthly phone 2 years ago was turned down but since then I have improved my credit rating so wanted to know if this was now accepted which it should be as I’ve recently taken a contract on three for my daughter 

0 Helpful
Christopher_G
EE Community Support Team
In response to Maclark10

‎08-09-2022 08:32 AM

Hi @Maclark10

If there is a problem with your order, you'll receive a follow-up email asking you to contact us. If you haven't received that, then the order will be processing.

Chris

0 Helpful