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I have not received the order

amaliamaria1408
Investigator
Investigator

Hi ! on December 13, I ordered two phones and they didn't arrive! what happens?

9 REPLIES 9
Katie_B
EE Community Support Team

Hello @amaliamaria1408

Did you receive any notification that the phones were out for delivery?

What phones did you order?

Katie

Two iPhone 14 Pro Max phones, on December 13

Katie_B
EE Community Support Team

Thanks for confirming @amaliamaria1408

What colour and memory size?

Speak soon, 

Katie

iPhone 14 Pro Max 5G 256GB Silver , both the same

Katie_B
EE Community Support Team

Hi @amaliamaria1406. 

I have checked and it shows as available to order to expect despatch within 14 days. 

With Christmas being a bank holiday I would recommend allowing a few extra days, if you still then have had no update please get in touch.

Katie

I called them, but they don't give me any answer, they make me wait and then hang up, how many days should I wait?

Katie_B
EE Community Support Team

Hi @amaliamaria1408

Did our customer care team confirm your order?

If your order is being processed you will receive an update when your order is ready for delivery. 

Katie

it is confirmed, I also have the order number

Katie_B
EE Community Support Team

Hi @amaliamaria14068. 

In this case I would recommend waiting for an update from DPD once your phone has been despatched. 

Katie