28-12-2022 12:31 PM
Hi ! on December 13, I ordered two phones and they didn't arrive! what happens?
28-12-2022 01:34 PM
Hello @amaliamaria1408.
Did you receive any notification that the phones were out for delivery?
What phones did you order?
Katie
28-12-2022
01:40 PM
- last edited on
28-12-2022
03:01 PM
by
DanielPA
Two iPhone 14 Pro Max phones, on December 13
28-12-2022 01:44 PM
28-12-2022
01:48 PM
- last edited on
28-12-2022
03:01 PM
by
DanielPA
iPhone 14 Pro Max 5G 256GB Silver , both the same
28-12-2022 01:58 PM
Hi @amaliamaria1406.
I have checked and it shows as available to order to expect despatch within 14 days.
With Christmas being a bank holiday I would recommend allowing a few extra days, if you still then have had no update please get in touch.
Katie
28-12-2022
02:02 PM
- last edited on
28-12-2022
03:01 PM
by
DanielPA
I called them, but they don't give me any answer, they make me wait and then hang up, how many days should I wait?
28-12-2022 02:06 PM
Hi @amaliamaria1408.
Did our customer care team confirm your order?
If your order is being processed you will receive an update when your order is ready for delivery.
Katie
28-12-2022
02:12 PM
- last edited on
28-12-2022
03:00 PM
by
DanielPA
it is confirmed, I also have the order number
28-12-2022 02:59 PM
Hi @amaliamaria14068.
In this case I would recommend waiting for an update from DPD once your phone has been despatched.
Katie