I have not got my refund of £30

[Fredrickn153]

Order number: xko*** Order date: 4 Feb 2026

Hi good afternoon

I hope you are well

I made an order on the 4 feb 2026

After checking my credit score and one your team has to cancel my order since then I have not got my refund of £30 to my account is being a month now

[Mod edit: Removed personal information from the community]

[Linzi_H · Accepted solution]

Hi @Fredrickn153 

Welcome to the community. 

I would have expected your upfront payment to be refunded by this stage. Please call our team directly so they can double check this for you. 

Linzi