@Elliedean , what storage size did you order? This might help for one of our staff members to let you know the delay, although they do not have access to accounts. You can also ring customer service to find out when you are likely to receive the device.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
