Hey all,
I wanted to post about how to get proof of purchase as there was nothing online about it. In order to get a proof of purchase from EE, you need to call them (pass security checks like name, address, email etc.) and ask them for proof of purchase by providing them with the IMEI number. All EE orders when you are not logged into the website/App or not a current customer of EE (Pay monthly) are tied to the IMEI number of your mobile phone.
The IMEI number can be found in Settings > Sim info (Most android mobiles) or on the outside of the box.
It took me 3 hours and 3 calls to get proof of purchase. All other options for non customers(i.e guests) are not listed anywhere online and hope this actually helps customers and EE employees too as 2 of the agents had no clue how to help.
Thanks!
