How long does upgrade anytime return phone take

[Niallls]

Decided to upgrade my phone after a year and the phone I have sent back hasn’t yet been cleared and I’m about worried, as I keep getting texts reminding me to post it. I used the prepaid envelope and sent it on the 7th of feb. Should I be worried?

[Chris_B]

@Niallls   You need to call customer services about this.   Have you had any information stating they have received the parcel?   

[Niallls]

No I have heard nothing from them. I’ll give them a call after work.

[Leanne_T]

Hi @Niallls 

Thanks for coming to the community 🙂

Let us know how you get on after giving us a call to check if the device is showing as received. 

Leanne 🙂

[Niallls]

Just got off the phone with them 

they said this time line is pretty normal and if it’s not done by Tuesday next week I should give them a call to see what options I have.

[Leanne_T]

Thanks for coming back and updating us @Niallls 

Let us know how you get on next week 🙂

Leanne.