Galaxy buds pro 3

[Barnesy88]

 just wanting to try and get update on where the buds are? 

[Shahzada]

Same boat as you, have not heard any thing back from EE

if you call back to Customer service. upgrade teams usually say you will need to CLAIM from Samsung which is not the case as this was  by EE not from Samsung.

Other team says We dont have any update just wait been more than month. since phone was delivered.

[Matt382]

Came to ask about this too! So frustrating having had the phone for over a month now...people on Reddit are claiming they are receiving their orders now so hopefully we'll get an update soon, but not holding my breath as on Samsung's website the earliest delivery for the headphones is late Sept...

[killyouridols08]

Its a mystery.  I've found Shergar and Redrum in the time it's taken to get some information from Samsung. The answer? "We don't know, Ask EE"

If we just knew whether days or weeks, it would probably save a few hundred phonecalls per day they have to answer. The white ones are in stock for week after next, just ship them, I'm not fussed. 

[Shahzada]

9th/10 September most likely. 

Samsung itself is showing delivery for 10th September if you try to order now so let's see.

[Ali_A · Accepted solution]

Hi @Barnesy88 

Welcome to the EE Community. 

As you have received the initial text message, we'll be in touch again as soon as there is an update, and you'll receive a message when the buds are on their way. 

Thanks for your patience with this. 

Ali

 

[Bairdito]

When will they be shipped because if I buy straight from samsung they say they can be delivered tomorrow ?

[Shahzada]

Even on Samsung Website delivery ETA is around 10 Sept

[tazman1811]

If we don't get them i guess we'll be getting £220 off the price of the phone then ?

[tazman1811]

Our contract is with EE if they don't give you the buds they'll be getting £220 less when paying for the phone!!