I ordered broadband in early October. It's now nearly February and I still don't have wifi at home and EE has not come by to do the exterior work required. I've spoken several times with EE and they have assured me that the work would be done within the next few days, and then it's not, so I go back and have the same conversation with the same result. It's been 4 months.. every day, the tracking link resets at the end of the business day to say 'scheduled tomorrow', then tomorrow comes and it says 'scheduled today', until the end of the day when it switches. It does that every single day for 4 months.
It seems like there is somehow a missing link and the engineers aren't getting sent to the flat. The support folks have not been helpful. Of note, when I originally ordered, I received a VOL number instead of XKO and an agent told me that VOL is for BT. maybe that's normal & means nothing, but I don't know what else could be happening or why no one can figure it out.
I'm giving them the one more chance after chatting with them today, and then I'm cancelling and changing providers, & hopefully receiving a refund too because I've been paying for the service!
Does anyone have any other helpful thoughts?
