16-03-2023 06:18 AM
My EE perk code is not working when trying to upgrade. Error message stating coupon invalid. I have tried different phones and plans and different browsers and getting same issue for over a week.
30-08-2023 07:13 AM
I am having the same issue, I've had to request all codes to try different ones and not one of them work, I have tired online and.also tried on store and none of them.would.work.says I've added an invalid code.
30-08-2023 07:40 AM - edited 30-08-2023 07:41 AM
Hi @Shozzie-85
Which plan and product are you choosing? Are you making sure there are no spaces at the beginning or end of the code? Have you tried both copy and pasting and typing the code in directly (case sensitive)?
Chris
30-08-2023 07:45 AM
30-08-2023 07:54 AM
Thanks, @Shozzie-85
It could be worth speaking to our Mobile Care team so they can check to make sure that there isn't anything on your account that is blocking the codes, like a conflicting discount or something similar.
Chris
11-10-2023 09:36 PM
Hello
I am looking to upgrade my phone, I have the all rounder phone plan, because i have a 20% perk discount in place for 24 months, is this what's preventing me from applying a new code for the upgrade? As the previous poster has put, it's not allowing me to use any of the codes I have generated.
Thanks so much
Charlotte
12-10-2023 07:34 AM
Hello @Cshaw98.
This should not prevent you accessing more codes, you should be eligible for a total of 5.
Are you receiving an error message?
Katie
12-10-2023 07:42 AM
I am able to access new codes, it is just not allowing me to apply them to my upgrade order and showing the error message saying that the code is invalid.
kind regards
charlotte
12-10-2023 07:45 AM
Thanks for confirming @Cshaw98.
I would recommend giving us a call with the code so our team can look into this for you.
Katie