Ee perk code not working

Kirst6
Contributor
Contributor

‎16-03-2023 06:18 AM

My EE perk code is not working when trying to upgrade. Error message stating coupon invalid. I have tried different phones and plans and different browsers and getting same issue for over a week.

17 REPLIES 17
Shozzie-85
Explorer
In response to Leanne_T

‎30-08-2023 07:13 AM

I am having the same issue, I've had to request all codes to try different ones and not one of them work, I have tired online and.also tried on store and none of them.would.work.says I've added an invalid code.

0 Helpful
Christopher_G
EE Community Support Team
In response to Shozzie-85

‎30-08-2023 07:40 AM - edited ‎30-08-2023 07:41 AM

Hi @Shozzie-85 

Which plan and product are you choosing? Are you making sure there are no spaces at the beginning or end of the code? Have you tried both copy and pasting and typing the code in directly (case sensitive)?

Chris

0 Helpful
Shozzie-85
Explorer
In response to Christopher_G

‎30-08-2023 07:45 AM

It was for a tablet, I tried to type it and and also copy and paste but none worked, I went in to EE gave them all the codes and none would work for them either. They did give me a good deal but I have 4 phones coming up for upgrade and was hoping to use the remaining codes as 1 of them did work when my partner upgraded his phone back in may.

Sent from Outlook for Android<>
0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎30-08-2023 07:54 AM

Thanks, @Shozzie-85 

It could be worth speaking to our Mobile Care team so they can check to make sure that there isn't anything on your account that is blocking the codes, like a conflicting discount or something similar.

Chris

0 Helpful
Cshaw98
Explorer

‎11-10-2023 09:36 PM

Hello 

I am looking to upgrade my phone, I have the all rounder phone plan, because i have a 20% perk discount in place for 24 months, is this what's preventing me from applying a new code for the upgrade? As the previous poster has put, it's not allowing me to use any of the codes I have generated. 

Thanks so much

Charlotte 

0 Helpful
Katie_B
EE Community Support Team
In response to Cshaw98

‎12-10-2023 07:34 AM

Hello @Cshaw98. 

This should not prevent you accessing more codes, you should be eligible for a total of 5. 

Are you receiving an error message?

Katie

0 Helpful
Cshaw98
Explorer
In response to Katie_B

‎12-10-2023 07:42 AM

I am able to access new codes, it is just not allowing me to apply them to my upgrade order and showing the error message saying that the code is invalid. 

kind regards 

charlotte

0 Helpful
Katie_B
EE Community Support Team
In response to Cshaw98

‎12-10-2023 07:45 AM

Thanks for confirming @Cshaw98. 

I would recommend giving us a call with the code so our team can look into this for you. 

Katie