The EE Community

Technical support? Nothing of the sort!

As part of my transfer from Plusnet to EE full fibre I was told I should move to another mobile package (I was already with EE). This was an ESim. When I tried to download it would not work. A call a week ago and I was told it would be sorted, but no...

Extra charges

I’ve gotten extra charges of just over £100 I didn’t know I was paying through my phone what do I do 

GLinet router and Ipv4

I have just purchased a GLinet x2000 router. It didn't work with either of my EE Sims I have. The Sims do work in my older and much slower TP Link router. Apparently the issue is my Sims will not get an IP address as they are iPv4 only and the GLinet...

Speed Test

I have a bt Smarthub. When I have been running a speed test previously from the EE iOS app it has worked perfectly. Since the last update of the app, the speed test runs but then gives me an error message saying it failed to run.any ideas please? 3rd...

CAN NOT GET A DATA ADD ON

Hi I'm trying to get a date add on but eveytime I try it says we can do this right now please try again later 

EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...

Can't receive text messages

I can receive SMS from 150 but nobody else. 

Transfer of account following bereavement

Hi, I recently informed you about a bereavement and I wanted the account transferred to myself.  I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...

Getting rid of a add on