Earbuds not delivered or dispatched

[KK0AB]

Ordered Sony WF-C710N earbuds on August 31, said free delivery in 1-3 business days but earbuds haven’t been delivered or dispatched after almost a week, when can I expect them to actually arrive?

[Michael_D]

Hi @KK0AB 

Welcome to the community.

I know you'll want to get your hands on your order.

Did you purchase the earbuds outright or was it paid monthly on your EE bill?

Does the order number start SO, EE or XKO? Please don't put the full order number here.

Michael

[KK0AB]

The earbuds were purchased outright and the order number starts with EE

[Leanne_T · Accepted solution]

Hi @KK0AB 

Thanks for coming back to us. 

To check the order and get an update on when the earbuds will be delivered, please give us a call on 08000790062 and the team will get the order looked into and give you an update 🙂

Let us know how you get on. 

Leanne.