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EE Perks code invalid

Sam007
Valued Contributor
Valued Contributor

‎03-07-2023 03:07 AM

Hi. I have generated a 20% code from my EE Perks account. I have then selected the package I want and it keeps flashing on "code is invalid". I got the code last week. I have tried this several times but no joy. Any help or support greatly appreciated. Thanks 😊 

0 Helpful
7 REPLIES 7
James_B
EE Community Support Team

‎03-07-2023 11:04 AM

Hi @Sam007,

Is the plan you're trying to purchase already discounted?

James

0 Helpful
Sam007
Valued Contributor
Valued Contributor
In response to James_B

‎03-07-2023 02:28 PM

Hi James.

Thanks for replying back to me. 

No the plan is not discounted. 

0 Helpful
James_B
EE Community Support Team
In response to Sam007

‎03-07-2023 02:29 PM

Hi @Sam007,

Are you a new customer or upgrading?

James

0 Helpful
Sam007
Valued Contributor
Valued Contributor
In response to James_B

‎03-07-2023 03:33 PM

Upgrading. 

0 Helpful
James_B
EE Community Support Team
In response to Sam007

‎03-07-2023 03:50 PM

Hi @Sam007,

There may be a discount on your account that is incompatible with EE Perk.

I'd recommend contacting Customer Care so a member of the team can take a quick look at your account.

James

Sam007
Valued Contributor
Valued Contributor
In response to James_B

‎03-07-2023 04:05 PM

Okay. Thanks I will try that later. 

0 Helpful
James_B
EE Community Support Team
In response to Sam007

‎03-07-2023 04:07 PM

No problem @Sam007 🙂

James

0 Helpful