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Diabolical - Customer service

chalkj
Visitor

‎27-12-2022 05:16 PM

So I'm torn with EE, I order the phone on line, DPD lose the phone - really! after a nightmare of calls eventually EE sorted it out - cancelled my phone on-line and enabled me to go instore instead. However I've still not received my refund of paying £50 twice upfront fee.. This is not a great customer experience..

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-12-2022 05:39 PM

@chalkj   Refunds take from between 5-10 working days.  It’s also Christmas so it might take a bit longer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎28-12-2022 08:26 AM

Sorry to hear about the problems with your order, @chalkj.

If it's been longer that the timescale @Chris_B mentioned, I would suggest speaking to our Mobile Care team again about this.

Chris

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