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Delivery

Josef2
Investigator
Investigator

‎20-12-2022 06:17 AM

I placed an order on 22nd November for iPhone 14 Pro max was told 14 days for dispatch!! Raised a chat on 13th Dec as item still hadn't arrived and no up date to be told delivery on 20th Dec .. still nothing can some one please help as this is a Christmas gift!! Website showing in stock 

0 Helpful
10 REPLIES 10
Northerner
EE Community Star
EE Community Star

‎20-12-2022 07:48 AM

Hi @Josef2 

I suggest you search the forums. 

Apple say it will be mid January at best for their customers. If you are lucky you may receive one before.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎20-12-2022 08:04 AM

Good morning @Josef2. 

What colour and memory size did you order?

Katie 🙂

0 Helpful
Josef2
Investigator
Investigator
In response to Katie_B

‎20-12-2022 09:26 AM

Hi @Katie_B it was iPhone 14 Pro Max 5G 128GB Silver, the chat i had did say delivery would be today I just haven't heard anything ? 

0 Helpful
Jon_K
Former EE Employee
In response to Josef2

‎20-12-2022 11:32 AM

Hi @Josef2.

The current guidance on that phone is to expect dispatch in more than 28 days.

If you'd like an update or to see if there is a more in stock model available, you can speak with our Customer Care team.

DPD will text you when your order is ready to be delivered.

Jon

0 Helpful
Josef2
Investigator
Investigator
In response to Jon_K

‎20-12-2022 12:40 PM

@Jon_K i appreciate your guidance details of 28 days the order was placed on 22nd November 28days ago .. I have since been advised via your customer care team on 3rd dec delivery was due today however I've had no update ? I would like some one to check this for me as I customer I shouldn't have to chase this as much as I have nor be in this situation this  close to Christmas it was orderd in plenty of time when ordering despatch time was 21 days this is just not good enough this is a Christmas gift for my son 

0 Helpful
Gareth43
Problem solver
Problem solver
In response to Josef2

‎20-12-2022 12:55 PM

Download the DPD app with same email and phone number you use for yre EE account and if DPD have it they will tell you

G Alston
iPhone 16 Pro Max
Josef2
Investigator
Investigator
In response to Katie_B

‎20-12-2022 04:59 PM

Hi @Katie_B I'm still waiting on a reply !

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Josef2

‎21-12-2022 07:44 AM

Hi @Josef2,

Sorry, we can't access your account via the community. Please get in touch with Customer Care to discuss your order.

They'll be happy to help. 🙂

James

0 Helpful
Josef2
Investigator
Investigator
In response to James_B

‎21-12-2022 08:10 AM

I did and apparently the phone was picked up by DPD yesterday and I will have in time for Christmas Guaranteed to be delivered in the next 72 hours I was told.. strange how the tracking doesn't reflect any of this 🤔 😕  nor have dpd been in touch ? It's so frustrating clearly customer exspectaion or experience means nothing to your brand I'm appalled by my while experience and total lack of ownership by anyone !!

0 Helpful