DPD DRIVER DID NOT ATTEMPT DELIVERY SO WE DON'T KNOW WHERE THE UPGRADE PHONE IS

[partykid06]

Hello . 

The courier didn't leave my phone and has returned it back to EE. He didn't even attempt to leave it as we asked if there was a parcel for us when he delivered to the same reception office 

Can't get any joy from DPD 

Please can you advise 

Andrew 

[Chris_S]

Hi @partykid06 I'm sorry to hear that the DPD delivery driver missed you, I can imagine you're excited to get your hands on your new phone.

DPD would usually need a code from yourself so that they can issue the parcel, if they aren't able to take the code, they'd not be able to hand over the phone.

I'd recommend giving us a call on 150 from an EE phone, or 0330 123 1105 from any other phone, and our team can try to re-arrange the order for you, if you'd like to see our contact us page, just click this link here