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Contract

Djcammy5
Investigator
Investigator

‎22-07-2024 11:01 AM

Hello my 13-year-old Sister has signed a contract up with yourself using my bank and she is not over 18. I can’t call for help. The only thing I can do is chat online but you seem to not have online chat. What should I do? I got 30 days to cancel this contract with a minor? 

0 Helpful
6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

‎22-07-2024 12:10 PM

Hello @Djcammy5 ,

Welcome to the community,

Why are you not able to call?

If you do not have a phone, then if you have something like Skype, you can call for free, using the number in my signature.

 

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Djcammy5
Investigator
Investigator
In response to Schockwave

‎22-07-2024 12:12 PM

Because I am mostly deaf, I just about to hear stuff

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Djcammy5

‎22-07-2024 12:17 PM

@Djcammy5 , there is a relay number for deaf people, not sure whether that would help:

https://ee.co.uk/contact-ee/account-billing/mobile-phone

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2024 01:56 PM

Has her order yet been approved? Surely any credit check on her will fail.

You have a 14 day cooling-off period to cancel a contract made over the phone or online.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Djcammy5
Investigator
Investigator
In response to XRaySpeX

‎22-07-2024 01:58 PM

Idk I just had a message saying thank you and it was when she set it up I guess

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Djcammy5

‎22-07-2024 02:27 PM

So she used your email addy? Besides using you bank a/c for payment, did she take it out in your name & addy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful