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Jw199
Explorer

‎03-01-2024 11:37 AM

I ordered a phone a few days ago now and haven’t heard or received anything? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-01-2024 12:16 PM

Hi @Jw199 

Have you checked EE order tracking;

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Jw199
Explorer
In response to Northerner

‎03-01-2024 02:09 PM

Yes typed my code in and nothing the email says will be dispatched within a day and it’s currently been 3 now 

0 Helpful
Katie_J
EE Community Support Team
In response to Jw199

‎03-01-2024 03:18 PM

Hi @Jw199. 

Thanks for ordering with us. 

What phone did you go for?

Please also provide the colour and memory size so I can look into this further. 

Katie

0 Helpful