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Jw199
Explorer

‎03-01-2024 11:37 AM

I ordered a phone a few days ago now and haven’t heard or received anything? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-01-2024 12:16 PM

Hi @Jw199 

Have you checked EE order tracking;

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Jw199
Explorer
In response to Northerner

‎03-01-2024 02:09 PM

Yes typed my code in and nothing the email says will be dispatched within a day and it’s currently been 3 now 

0 Helpful
Katie_B
EE Community Support Team
In response to Jw199

‎03-01-2024 03:18 PM

Hi @Jw199. 

Thanks for ordering with us. 

What phone did you go for?

Please also provide the colour and memory size so I can look into this further. 

Katie

0 Helpful