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Cant track ordee

Mw17
Contributor
Contributor

‎27-10-2024 10:22 AM - edited ‎27-10-2024 10:23 AM

I ordered a iPhone 16 pro max upgrade and that was yesterday I think and I wondered how long it will take for it to be dispatched and secondly it won’t let me track my order or anything it says request timed out every single time or error message?

I just wondered would it be worth me going into the store and picking it up or is it too late 

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Michael_D
EE Community Support Team

‎27-10-2024 01:47 PM

Hi @Mw17 

Thanks for coming to the community.

If you have just placed the order yesterday, there will be a little bit of a wait for your phone.

If you let me know which colour and storage size you ordered, I'll have a look at the stock levels to get a better idea.

You'd not be able to collect the phone in store if you ordered online or over the phone. If you wanted to do that you'd need to cancel the order and order in store, but you would be looking at the same timescales before you get it.

Michael

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