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Cannot check out

Harvey39
Visitor

‎25-12-2024 05:20 PM

I’ve tried to buy a SIM card on the EE website got as for as the credit check where it paused the window whilst it tried to contact my card so I left the window open and my phone Turnt off whilst it did its thing I came back and it had put me back to the home page which I thought fair enough but then when I’ve tried to go through the whole process again I can’t get past the “about you” page as it keep saying I need to put in an mail yet there isn’t a space for me to enter an email?? Any help please and thanks  

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1 REPLY 1
Leanne_T
EE Community Support Team

‎26-12-2024 11:38 AM

Morning @Harvey39 

Thank you for posting on the community 🙂

If you have not been able to order the SIM, could you try clearing cookies and cache and opening a new web browser to see if you can enter all details and complete the order? 

Let me know how you get on. 

Leanne.