No Confirmation Email

[SianLoakes]

Hi,

I ordered a Samsung Galaxy S22 (Bora Purple, 128GB) with a new contract earlier today but have not received any form of confirmation. After fulfilling the order it directed me back to the first page of the checkout process, but I didn't try again as my bank account showed the £30 upfront payment already pending. I've been checking for the past 2-3 hours and nothing has appeared in my inbox or junk/spam. I have no clue if the order was actually successful, despite my bank account showing a charge.

I am a new EE customer, so I did not yet have an account when I placed my order.

[Leanne_T]

Hi @SianLoakes

Thanks for coming to the community. 

Have you now received the order confirmation email? 

Thanks 🙂

Leanne.

[SianLoakes]

Hi, 

Not yet. I've been checking inbox and spam but nothinhas arrived, except for a notification saying my basket has been saved (from when it redirected me to the beginning). 

[Leanne_T]

Thanks @SianLoakes

In this case, please call us on 0800 956 6000 and the team will get this looked into for you. 

Leanne 🙂

[SianLoakes]

Last time I tried to call I picked the option saying that I'm in the process of moving to EE but when it asked me to type my number in, it wouldn't let me proceed as it said my phone number wasn't registered to EE. The only other option for new customers didn't apply, should I choose that anyway?

I bought it on the Black Friday deal, will this still be honoured?

[Christopher_G]

Yes, choose the new customer option and you should get through, @SianLoakes. Hopefully they can help you.

Chris

[Abdoulie556]

Hello I have not received a confirmation email from the order I made for iPhone 14

[Leanne_T]

Morning @Abdoulie556 

Thanks for coming to the community and for ordering 🙂

When did you place the order for the iPhone 14? 

Have you checked your junk/spam folder in your email account? 

Speak to you soon. 

Leanne.

[Abdoulie556]

my order is cancelled and they took money from me and I need my money back 
today 
That was my last ya’ll took the order has not even went through please 
send my money back today 

Dis order number XKO*******

[mod edit: removed personal details from the community]

[Leanne_T]

Hi @Abdoulie556 

Thanks for coming back to me. 

If the order was not successful, the pending payment would be returned within 5-7 working days,

Leanne.