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Community Activity
Phone has mysterious Virgin SIM toolkit app - Where Did it Come From?
My phone is a brand-new Redmi Note 11 Pro Plus 5G which I've had for about a month. Its twin SIM slots have only ever had the main EE sim and a Giffgaff SIM inserted.For some strange reason it has recently sprouted an app labelled 'Virgin' which turn...
Unable to see my bills online
When I log-in my EE account, I am unable to see my bills and contract details. Also, when I log-in, I see a notice popping out saying my account is cancelled. I have been signing up for a unlimited mobile data plus broadband package for a couple of m...
Can't connect Epson Printer to EE Smart Hub Pro
Just moved from Virgin to EE 2 days ok. Managed to connect all other devices to the Wifi except my Epson ET2720 printer (which worked fine on old internet). I have tried everything:Uninstalled and reinstalled driversDone a factory and hard reset on t...
Unable to record anything on Channel 5
Trying to record any C5 programme from the guide screen results in a message "Unable to recored this programme please try later" Yes I have tried resetting the box and no difference. been like it for a few days
Email confirmation
Hi there, i’ve tried contacting support via telephone but first time someone hung up on me and second time no answer and I can’t reach out any other way. I pre ordered a Nintendo Switch 2 from you earlier on and checked out as a guest, I have had no ...
Changes to tv home page
The recent changes to the tv home page are dreadful. Accessing the required section is no longer straightforward. Is it possible to revert to the previous layout?Why were these changes made? The claim that it is more streamlined is fatuous at best
Contract Ended 10th May - do I need to end for my new sim only contract??
Awaiting new sim through post for 24 month contract - will this deactivate my current number?? I do not wish to pay 2 separate accounts - thanks in advance.
Resolved! Paying in instalments
My phone bill is very high , I phoned to Africa and didn’t know about the charges until the bill came .I cannot pay the bill at once ,is it possible that I pay it in instalments
Resolved! EE broadband and your own router
Just upgraded my full fibre broadband from BT to EE and I use my own router directly plugged in to the ONT.when I was on BT I had to use the details below on my router settingsUsername - bthomehub@btbroadband.comPassword - BT Does this need to be upd...
Switch from talktalk to EE
I was persuaded by an EE rep when upgrading my Apple Watch to get EE broadband via the switch service. I explained it was all in my gf’s dad’s name as we both live with him and he said that wasn’t a problem, so I agreed but explained that we would ne...
