Awaiting my iPhone 14 click and collect order

[087nat]

I ordered an iPhone 14 on Thursday 19th October and it said it was due to be at the store to be collected by Friday 20th. It has now been a week with no communication about my phone but I have an order confirmation. Tracking also will not work with my phone so I have no idea where it is! Please advise me where I can check, it really should update me if the delivery is delayed!

[Leanne_T]

Hi @087nat 

Thanks for coming to the community. 

Which model colour and memory size did you order? 

How did you place the order? 

Leanne 🙂

[087nat]

Hi Leanne,

I ordered the IPhone 14 in blue with 128GB. Someone actually helped me to order it over the phone and said if would be ready in 24 hours.

[Leanne_T]

Thanks @087nat 

This model is showing in stock. 

Have you tried calling the store to see if this has arrived? 

Have DPD text you at all with tracking details? 

Leanne 🙂

[087nat]

Hi Leanne,

I haven't received a text from either DPD or EE. I have waited to call the store because I was told I would receive a text telling me I can collect the phone. 

[Leanne_T]

Hi @087nat 

This should have been dispatched to the store, please call them to check if they your order ready for collection 🙂

Leanne.