My Husband and made indentical applications to transfer from Plusnet to EE keeping our numbers. His application completed swiftly and without a hitch. All I got was one text which said "your delivery address has been changed as requested" and said to call 150 if this was correct. After some difficulty, I was able to speak to someone at EE, who said that there was no problem and that they had my correct address. However I have received NOTHING else and still only have my original order number. My original plusnet service still continues, but theyare urging me to swap to EE. Help.
