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Accessory added to order.

Johnodon
Investigator
Investigator

‎03-12-2024 09:42 PM

Hi I ordered my upgrade today, and on my email with the break down, under accessories it says Minute 1 Samsung GS24 Plus £24.99! I didn't add any accessories. Am I going to get charged for this. The person on the phone didn't mention anything about any accessories.

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎03-12-2024 10:35 PM

Hi @Johnodon 

Did you take out insurance as I believe this is a freebie with insurance.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Johnodon
Investigator
Investigator
In response to Northerner

‎03-12-2024 10:53 PM

I didn't take out insurance.

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Chris_S
EE Community Support Team
In response to Johnodon

‎04-12-2024 09:22 AM

Thanks for letting us know @Johnodon 

Do you see any discounts on the email that you received? It would show as -£24.99 if there is a discount, let me know if you don't see any discounts on the email please.

Chris S

Johnodon
Investigator
Investigator
In response to Chris_S

‎04-12-2024 10:38 AM

There is no discount on the email

0 Helpful
Leanne_T
EE Community Support Team
In response to Johnodon

‎04-12-2024 05:41 PM

Thanks for checking @Johnodon 

If you give us a call on 150, the team will check the order and see if there has been a credit added or if this would be chargeable. 

Let me know how you get on 🙂

Leanne.

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