EE SIM not received - cannot track order either !

HapusWales · ‎04-12-2024

Hello, I ordered a new SIM on the 25 Nov 2024 and paid £10 subscription pack. However the new SIM has not arrived yet and I am unable to track the order using the order no which was emailed to me !

Can you please help ?

Chris_B · ‎04-12-2024

@HapusWales you should’ve had this by now as SIM cards are sent out second-class Royal mail so you cannot track with a order number, I recommend that you call customer support about this as it sounds like your order didn’t go through and all you got was an automated response with an order number.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎04-12-2024

@HapusWales you should’ve had this by now as SIM cards are sent out second-class Royal mail so you cannot track with a order number, I recommend that you call customer support about this as it sounds like your order didn’t go through and all you got was an automated response with an order number.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.