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EE SIM HAVE NOT ARRIVED

Crowz
Investigator
Investigator

Hi,

I haven’t received any update about when my SIM will be arriving. I don’t if it should take a week or two cause it say when I order that it will be arrived in 1 or 2 days. 
I try to called this number 0800 079 0539 but I was on put on hold. 

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[Mod edit: Image rejected as it contained personal information]

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @Crowz 

PAYG or pay monthly contract.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I order a contract sim for 12 months half price deal with Netflix deal as well .  

Michael_D
EE Community Support Team

Hi @Crowz 

When was it you ordered the SIM?

They do just go in the standard post, so while they do often arrive in 1-2 working days, it can take a few days longer to arrive.

Michael

Hi @Michael_D 

I ordered it on 28 November 4 days so far. 
Haven’t received any email/update about it. 

 

Crowz

chistery
EE Community Star
EE Community Star

EE use 2nd class post to send their SIMs, so I think you need to wait a bit longer.

Rach_H
EE Community Support Team

I'd recommend giving the team another call @Crowz, and they can give you an update on your order.

Rach