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Accessory added to order.

Johnodon
Investigator
Investigator

‎03-12-2024 09:42 PM

Hi I ordered my upgrade today, and on my email with the break down, under accessories it says Minute 1 Samsung GS24 Plus £24.99! I didn't add any accessories. Am I going to get charged for this. The person on the phone didn't mention anything about any accessories.

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎03-12-2024 10:35 PM

Hi @Johnodon 

Did you take out insurance as I believe this is a freebie with insurance.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Johnodon
Investigator
Investigator
In response to Northerner

‎03-12-2024 10:53 PM

I didn't take out insurance.

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Chris_S
EE Community Support Team
In response to Johnodon

‎04-12-2024 09:22 AM

Thanks for letting us know @Johnodon 

Do you see any discounts on the email that you received? It would show as -£24.99 if there is a discount, let me know if you don't see any discounts on the email please.

Chris S

Johnodon
Investigator
Investigator
In response to Chris_S

‎04-12-2024 10:38 AM

There is no discount on the email

0 Helpful
Leanne_T
EE Community Support Team
In response to Johnodon

‎04-12-2024 05:41 PM

Thanks for checking @Johnodon 

If you give us a call on 150, the team will check the order and see if there has been a credit added or if this would be chargeable. 

Let me know how you get on 🙂

Leanne.

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