Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 4972 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3410 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153620 Views
  • 0 replies
  • 111 Helpful

Resolved! content Lock

I'm trying to unlock content lock. I need help. 

Marlan by Visitor
  • 12570 Views
  • 25 replies
  • 16 Helpful

Received a call to offer discount

Hi I just got a call from a number claimiing they can half my bill for the rest of my contract. Apparently it's a discount EE is only offering 200 people and I happen to be one of them. She knew I was getting 40% discount already on my contract. Said...

JumBug by Explorer
  • 5012 Views
  • 25 replies
  • 8 Helpful

Received A EEMMS message. Wonder if it's legit.

Hi all, I received a message from https://get.mms.ee.co.uk/ee/ overnight asking for my mobile number and the included password saying I had a message from them for a MMS. The sender is a contact of mine but when I try to pick up the message, the mess...

dfod by Investigator
  • 119 Views
  • 7 replies
  • 3 Helpful

Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by Visitor
  • 8621 Views
  • 56 replies
  • 22 Helpful

Scam text from NEXT?

I have suddenly started receiving texts apparently from NEXT regarding NEXT sales events. I am suspicious as I do not have NEXT in my contacts so I'm not sure how these texts show up as coming from NEXT. There are links in the texts which I have not ...

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 77529 Views
  • 514 replies
  • 265 Helpful