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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 9928 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 6541 Views
  • 0 replies
  • 1 Helpful

Scam

I am doing g this yo make u all aware of a new scam. Very new. Scammwrs spoofed your number and can either make  calls using it or as In my case send 411 international text message. Yes thats right 411. I had to pay over £100 127 to be exact. EE REFU...

Ulllass59 by • Established Contributor
  • 92 Views
  • 2 replies
  • 1 Helpful

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

RMG_7 by • Visitor
  • 3500 Views
  • 26 replies
  • 19 Helpful

Is this a scam?

I’ve just received a a text fro from 07486064699with the following message EE: Unfortunately we could NOT process your recent direct debit. Your services will be placed on hold until you visit: https://ee-uk-alert.web.app is it real or a scam? many t...

EE - DATA BREACH and lack of response

On July 10th I received a phone call purporting to be from EE advising me that as a loyal customer I was eligible for a new payment plan which was actually cheaper than my current one. The Caller then gave my full name and address and asked if these ...

Eos2025 by • Visitor
  • 73 Views
  • 2 replies
  • 0 Helpful

Resolved! Spam Calls from EE

Endless spam calls from +44 191 429 7590I didn’t ask or sign up for these but still EE think it’s normal or useful. It would be useful if your employees understood that their endless calls are not welcome and get most productive jobs 

Pjm100 by • Visitor
  • 86 Views
  • 3 replies
  • 5 Helpful

SMS filtering for ios

I have just purchased the cyber security addon. When trying to setup message filtering the instructions are wrong. They state that after selecting the option to filter messages from unknown senders I should select ee as the filter to use. I am not gi...

Resolved! 30% discount scam

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they c...

Resolved! Somebody may be using my number

I’ve had a few people phone me because they say I called them first which I haven’t, they seem genuine and are replying to my missed call ( which I didn’t do) i am a bit worried that someone has cloned my number, any ideas on what I should do, thanks...

Jonah88 by • Visitor
  • 89 Views
  • 1 replies
  • 3 Helpful
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