Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10744 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7087 Views
  • 0 replies
  • 1 Helpful

Parental Control

I bought a sim card from you, I want to turn off parental controls, unfortunately I don't speak English well. Can you help me with this?

IBKR - SMS (Short Message Service) Address

Hey there! I’ve got an Interactive Brokers account, and they’re asking me to provide a ‘SMS (Short Message Service) Address’. I’m completely clueless about this. Anyone knows?  Thanks a bunch!//Configure SMS AddressWe use your SMS (Short Message Serv...

meili by Investigator
  • 33 Views
  • 2 replies
  • 0 Helpful

EE False positives need clearing please

Hello, our company website https://www.blakehampton.com is currently being blocked by EE but this is incorrect.https://www.virustotal.com/gui/url/0bc6036b182fca26a45641a941f649d0aae62096f40ae5485943ee0720e11133- as you can see clear here no problems....

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 26589 Views
  • 81 replies
  • 24 Helpful

Resolved! Scam callers offering a 40% discount

Just wanting to warn people that I've had 2 calls today from 07393 numbers offering me a 40% discount on my mobile phone bill. The background office noise sounded like a lot of people with accents from the Indian sub-continent making parallel callsWh...

Resolved! New SIM card scam.

I received a call today from 07478138267 saying I would be getting a new SIM card and requesting my e-mail address to confirm. They then requested I give them a one time activation code which they emailed me. I lost contact and they rang back on 0741...

M1keEe69 by Visitor
  • 352 Views
  • 3 replies
  • 3 Helpful

Resolved! Setting Up a Passkey on SIM Only

I have recently started a SIMO contract with a phsyical SIM Card , and want to get 2FA set up using a passkey. Tried to sort this through my desktop but I get a message as below:I have also tried through the EE app on the phone I am using the SIM car...

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Resolved! Scam Call from 01156777257

Said they were from EE, Indian accent, they sent me an email from ‘EE Discount’ ee@limitedpromotions.co.uk which was identical to EE’s emails so I almost fell for it, they managed to access my EE account and it wasn’t until they asked for my card det...

Ironlady by Visitor
  • 1195 Views
  • 6 replies
  • 4 Helpful

Resolved! Spam email no-reply@info.ee.co.uk

Is this legitimate please?? Your DIRECT DEBIT with us is no longer active, 6/8/2025 8:21:11 a.m.     YOUR DIRECT DEBIT WITH US IS NO LONGER ACTIVE   Hi [email address],We wanted to let you know that your Direct Debit with us is no longer active. T...

Gilly63 by Visitor
  • 984 Views
  • 5 replies
  • 6 Helpful

Resolved! Email Warning not from EE

I just had an Email from EE,EE@messages.ee.co.ukBut its notBeware of Scams dont click on the link and report Spam