Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12394 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8015 Views
  • 0 replies
  • 1 Helpful

Resolved! Constant scams calls from EE

Since changing to EE mobile I receive 4-5 scam calls every week always around 11 am, mostly from random UK mobile numbers or business numbers, every time they say we know you have an EE phone we are offering promotion etc. It's an endless barrage of ...

Resolved! was i scammed

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.was it a scam please?

Resolved! Scam email?

I keep getting email messages like the one copied below.  I am assuming that they are scam emails.   Please advise. [Mod edit: Image redacted. Please don't share personal details as posts are publicly visible.]  

ElvaNim_0-1779208724575.png
ElvaNim by Visitor
  • 67 Views
  • 1 replies
  • 1 Helpful

Resolved! Repeated suspicious calls and unresolved complaints

I note that this is from 2024. I can confirm that it is now 2026 and the same thing is still happening. I think these staff members believe it's some kind of joke on unsuspecting customers.  You get a call from someone - of course we have no departme...

ElleY by Investigator
  • 346 Views
  • 12 replies
  • 0 Helpful

Resolved! Scam / spam / hoax

Got an e-mail today from "no-reply@inform.ee.co.uk", addressed to "Hi, We're sorry we have spotted that you have been undercharged...... etc". Immediately raised my suspicions as my formal first name is normally used. Secondly, e-m from EE come from ...

MaxM by Investigator
  • 300 Views
  • 4 replies
  • 0 Helpful

Resolved! Dodgy email

 is that genuine or a scam, I took a screenshot, so couldn’t hide my email address. 

IMG_0156.png
robh661 by Established Contributor
  • 148 Views
  • 6 replies
  • 1 Helpful

Resolved! Scammers?

Hi Not sure but this certainly sounded like a scam. At 11.20 this morning we received a mobile call from someone who said they were EE.  It was a withheld number so can't help with any numbers.  But they said because we were good EE customers we were...

BJB51 by Visitor
  • 168 Views
  • 1 replies
  • 2 Helpful

Resolved! EE changed my number

Why your side have changed my number to anyother number, now I can't login back to my others account

bgtleung by Visitor
  • 147 Views
  • 1 replies
  • 1 Helpful

Resolved! Theft from my bank account concerning EE

Money has been taken from my bank account unauthorized for the last few months and only just been recognized by myself thankfully down to my carers ,on contacting EE regarding this serious issue your customer service advisor was inappropriate and unh...