Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11665 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7576 Views
  • 0 replies
  • 1 Helpful

Fraud Number

I had a call from 020 3971 7669 telling me my O2 SIM card will no longer work in 4-5 days. I am now with EE, but was with O2 for many years. I asked them when O2 emailed me about this (knowing I am no longer an O2 customer) and they told me they woul...

ediemew by Visitor
  • 41 Views
  • 1 replies
  • 0 Helpful

Resolved! EE Cyber Security - Spam Texts not showing as ‘set up’ in app

Hi, I'm stuck on the SMS Security setup in the EE Cyber Security app (iOS).Despite enabling "Filter Unknown Senders" and selecting ‘EE Cyber Security’ in my iPhone Settings, the app won't show as "Protected." When I go to the setup screen in the app,...

Resolved! Passkey

I am completely bemused by the method used to create a passkey.  I followed the instructions, obtained a text message with a one-time code, which I used, and was told to create a passkey.  When I clicked on the web page which followed, the passkey wa...

JoRo1948 by Contributor
  • 726 Views
  • 6 replies
  • 2 Helpful

Resolved! Potential Scam Call

I just received a call from 020 8153 3534 claiming to be EE.Despite London caller ID it sounded like an Indian call centre. They were saying that they were sending a new SIM card due to 5G network upgrades. It sounded very much like a scam, yet they ...

Oscar39 by Visitor
  • 2296 Views
  • 9 replies
  • 5 Helpful

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

BisquTz by Visitor
  • 15806 Views
  • 34 replies
  • 21 Helpful