Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Website blocked by EE Advanced Web Protect - false positive

Hello all,One of our customers is on EE/BT broadband and is using the EE Advanced Web Protect product, but unfortunately it is blocking access to our updates server on http://86.12.154.87When used interactively, the user can click the option to proce...

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Resolved! Dark Web Monitoring down?

Dark Web Monitoring has been unavailable on the EE Cyber Security app on my phone for a couple of weeks now. Does anyone know what’s going on?

Resolved! Getting calls from people saying I called them - but didn’t

I’ve been called by 2 different people recently saying they had a missed call from me. These were not scammers, just people saying something like “Hi it’s Derek, I just had a call from you”. I have also been receiving frequent calls from UK mobile nu...

Resolved! scam text message re bill

Just had a text saying unable to process my bill I’m assuming it’s a scam As bill already been taken!!! Not clicking on that link

Resolved! Scam call advising I am getting 40% off future bills due to being loyal customer

Phone number 020 4514 7815 woman with Indian accent called saying as they have had lots of complaints and I am happy with their service, they are giving me 40% off all future bills. I hung up as I knew it was a scam and I wasn't sure if they were acc...

Resolved! Scam / spam / hoax

Got an e-mail today from "no-reply@inform.ee.co.uk", addressed to "Hi, We're sorry we have spotted that you have been undercharged...... etc". Immediately raised my suspicions as my formal first name is normally used. Secondly, e-m from EE come from ...

Dark Web Monitoring Emails URL's in EE emails are malformed

I get notifications from EE for DARK WEB ACTIVITY DETECTED, when I select the button the URL always fails, what is the point? when I go to help I get a page that states go to Sign in to https://ee.co.uk/ EE credentials.Click Addons & Extras and selec...

Resolved! Constant scams calls from EE

Since changing to EE mobile I receive 4-5 scam calls every week always around 11 am, mostly from random UK mobile numbers or business numbers, every time they say we know you have an EE phone we are offering promotion etc. It's an endless barrage of ...

Resolved! was i scammed

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.was it a scam please?