Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Private number calls claiming to be EE offering 40% discount for loyal customer

Today I've had two calls that appeared as "Private Number". Normally I never answer these, but I need to at the moment as I'm expecting important calls from a hospital that sometimes appear this way. Both callers were female with strong accents. One ...

Website incorrectly blocked by Content Lock: eventswecanhelpracingsyndicate.com

Could a community manager please pass this to the Content Lock categorisation team for review? Our company website is being blocked on EE mobile data when Content Lock is switched on, and we would like its categorisation reviewed. Site: https://e...

Resolved! Potential Scam Call

Had a call today, 1st October 2026 from someone saying he was from EE and that may SIM card needed replacing as I will not have a connect in two days times, at least, that is the jist as he had a very strong Indian sub continent accent and spoke very...

Resolved! Spam calls from EE number

So I keep receiving spam calls from numbers registered to EE.Is there anything we can do as a consumer to report these numbers for investigation?0741576598607983368501

Resolved! Norton ID Theft Protection

I have recently installed Norton Cyber Security on my iPhone, iPad and Mac. All appears to be well except when I log on to the Mac and start up Norton there is an alert advising me that ID Theft Protection has not been activated. I click on the "Ac...

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

Resolved! Scam Caller tried accessing EE account and email account

I stupidly fell for a scam call today, must've been on the phone for around 18 mins before I clocked. they called me on 07517 379578 - this did raise a few suspicions anyway being a random mobile number, they called me about the fact they were going ...

Resolved! Sim pin

I got muddled setting up my sim pin and can’t reset it again. How do I arrange to get it reset to the ee standard 1111 so I can re do it? Is it possible?

Resolved! Spam

01913896336 always calls always comes up as EE well not anymore as I blocked but I get about 4 blocked calls a day

Resolved! Suspected Scam - today I was called from someone claiming to be from ee

Today I was called from someone with a South Asian accent claiming to be from ee offering me a discount on my monthly bill. They said that for verification they wanted me to confirm my email address. I was then sent a Resetting Your Password code fro...