Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 13116 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8416 Views
  • 0 replies
  • 1 Helpful

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Donhay by Visitor
  • 15018 Views
  • 22 replies
  • 9 Helpful

Random email from mobilephoneexchange

Today I got a random email telling me that after 12 months I would lose my monthly trade in discount as I had not returned an old Apple device. This is clearly a scam from a company purporting to be EE. They asked me to contact them at eeconsumer.uk@...

Jgould54 by Explorer
  • 70 Views
  • 4 replies
  • 0 Helpful

Resolved! Can’t created Verified ID

I’m trying to create the ID so i can activate a sim plan with EE but it keeps saying something went wrong and to try again later. it’s been 48 hours and still won’t work. how do i fix this 

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jxmes23 by Visitor
  • 59 Views
  • 1 replies
  • 2 Helpful

Resolved! Potential scam?

I've just received a call from 020 3935 1458 from someone claiming to be from EE. They offered me free data for my 30-day plan and asked me to provide a verification code that had been sent to me by text. They said the code was needed to create a per...

Scam call!!

I've just had a call from 02031037821, didn't answer and checked the no. It's been reported numerous times as a scam saying the are from EE. Thing I'm concerned about is, this has happened after I sent some time on Monday with yourselves re my broadb...

Nickyd68 by Investigator
  • 3447 Views
  • 10 replies
  • 8 Helpful

Please whitelist our website for EE users

Hi, We have had several reports from our customers saying they can not access our website and their EE service provider is blocking their access. The website is https://www.lanoguard.co.uk. We are a UK manufacturer and direct to customer distributor ...

Resolved! Scam

Is this you calling me or is it a scam? 07418 317527Would o ever get a call from you on a mobile? 

edowson by Visitor
  • 109 Views
  • 2 replies
  • 3 Helpful

Resolved! Potential scam?

I've just had a call from 020 3010 7675 claiming to be from EE and saying that my SIM card would be deactivated and a new SIM would be sent to me. The person closed the call when I said I would research the issue to see if this were true. Am I right ...

Resolved! Did I just get scammed?

I got a call this morning 02080761103 claiming it was EE. I'm always aware of potential scammers, but since I just signed up with EE on Friday and got a call today claiming to be EE, I thought it might be legit.Initially I was hesitant, but they had ...

TWKOM by Visitor
  • 231 Views
  • 2 replies
  • 2 Helpful

Resolved! Scam call

Hello there ive just received a call from this number ***96 claiming that my ee sim is being shutdown and there guna send me a BT sim card out I asked them what my name is and they hung up be careful people these vultures will try any trick in the bo...

Craig259 by Visitor
  • 117 Views
  • 1 replies
  • 1 Helpful